Frequently Asked Questions
Are your prices inclusive or exclusive of VAT?
Here at PermaLawn we realise that both trade and DIY customers may use us and so we made the decision to display our prices with both ex VAT and inc VAT variables. This way our customers always know exactly what they are paying!
Can I collect my order direct from your headquarters?
Yes you can! As long as we receive your order before 2pm you can collect your goods anytime between 4-5pm that same day! Or you can arrange a more convenient pick up time by giving us a call on 01773 608808 and talking to one of the PermaLawn team about your needs!
Can I contact you online?
You can email us at info@perma-lawn.co.uk or use the contact form on our website.
Can I register for special offers and discounts?
Yes you can! Using our dedicated newsletter signup form so you can keep up-to-date with everything PermaLawn including the latest news, offers and discounts!
Do I need ID to place, pay or collect an order?
No you don't, As long as you have paid for your items there is no need for identification. You can pay upon collection of your order, via the phone or online when placing your order, whichever is easiest for you.
Do you deliver?
Yes we do, we offer a next day delivery service if your order is placed before 2pm. If received after 2pm your order will be processed for dispatch the next working day. We do not currently offer weekend delivery's so if your order is received after 2pm on Friday it will be delivered the following Tuesday.Do you have a contact telephone number?
Yes we do, it is located in several locations around the website including at the top of every page. If you need to contact the PermaLawn team via telephone please call us on: 01773 608808
Do you install the grass?
No we don't, but we do have a network of fully qualified installers available to you. If you wish to find your most local installer please use our 'Find and Installer' contact form!
Do you offer artificial grass that is suited for golfing?
Yes we do! When you can't get to the gold course, PermaLawn can bring the golf course to you with our 13mm St Andrews artificial grass!
Visit our online shop to find out more!
Do you provide credit accounts for trade customers?
Yes we do! If you're a trade professional and wish to have a trade account with PermaLawn please call us on 01773 608808 and one of the PermaLawn team will be on hand to take you through the process.
