Frequently Asked Questions
What if I want to cancel or amend an order I’ve placed?
We hope you never have to cancel an order with us but if you do or wish to add more to your current order before it has been processed please use the dedicated contact form for 'Your order'. Alternatively you can always call us if this is urgent on 01773 608808.
What is artificial grass?
Artificial grass is a surface of synthetic fibres, constructed to look like natural grass. It is most often used in sports arenas / pitches that are normally played on normal grass but in recent times more and more people have started using artificial grass for gardens, patios, terraces and even golf putting greens, due to its low maintenance and ability to withstand heavy use without the need for periodic cutting.What is ‘pile height’?
The pile height is length of the yarns used in your new artificial grass. Depending on the use and style of your artificial grass this length will vary. Here at PermaLawn our pile heights varying from 13mm for our St Andrews all the way to our 45mm Kensington
What is your most luxurious artificial grass?
For the ultimate in luxury artificial grass solutions we highly recommend our Underwood 43mm!
What payment methods do you accept?
Here at PermaLawn we accept the following payment methods:- Visa Debit
- Visa Electron
- Visa
- Mastercard
- Maestro
- Direct Debut
- BACS
- Cash
- PayPal
- SagePay
What time are you open?
PermaLawn is open from 07:30 until 17:00 Monday till Friday. We are not open weekends, bank holidays or over the Christmas and New Year's period. PermaLawn reopens the first working day after these events.What yarn styles do you have?
Here at PermaLawn we have 3 different yarn style available, these are:
- Oval - These offer great memory without sacrificing any of the lawns integral softness.
- C-shape - The 'C' shaped design is the closest you can get to the natural make up of real grass, adding to the realism your new artificial lawn will bring you.
- C-Shape 2.0 - The C-shape 2.0 yarn style is the latest in yarn technology that contain micro-ribs which provides a number of advantages including heat reduction across the whole lawn, no shine for purest realism and extreme durability and
Where are you located?
PermaLawn is located just down the road from Permaroof UK with our official address being: Unit 1 West Way Cotes Park Ind Est Alfreton Derby DE55 4QJWhy should I chose artificial grass over keeping my natural lawn?
This is a question that the PermaLawn team are often asked and it is a very valid question. Our artificial grass solutions are very high quality and come complete with a 7 year warranty (most natural lawns only have 1 year). On top of this our artificial lawns are very low maintenance and look great, 24 hours a day, 7 days a week, 365 days a year!